1. Introduction to HR Policy Handbook

This Human Resource (HR) Policy Handbook ("Handbook") outlines the principles, guidelines, practices and rules governing the employment relationship between Rolan Water Solutions Pvt. Ltd. ("Company") and all employees ("Employee", "You", "Your"). The purpose of this Handbook is to establish a transparent, consistent and professional environment that supports productivity, personal growth, employee well-being and organizational efficiency.

This Handbook applies to:

• Full-time employees
• Part-time employees
• Contractual staff
• Apprentices & trainees
• Probationary employees
• Field technicians, service engineers and office staff

This document is legally aligned with Indian labour laws, including:

• Indian Contract Act, 1872
• Shops & Establishment Act
• Minimum Wages Act, 1948
• Payment of Wages Act, 1936
• Payment of Bonus Act, 1965
• Payment of Gratuity Act, 1972
• POSH Act, 2013
• Industrial Employment Standing Orders Act, 1946
• Information Technology Act, 2000

This Handbook does not constitute an employment contract but serves as a binding policy document. The company may amend these policies anytime based on operational or legal requirements.

2. Employment Classification

2.1 Full-Time Employees

Employees who work standard weekly hours (typically 48 hours/week as per state law) and are eligible for statutory and company benefits.

2.2 Part-Time Employees

Work fewer hours than full-time staff. Benefits vary based on working hours and role.

2.3 Contractual Staff

Engaged for short-term or project-based roles. Benefits vary based on contractual terms.

2.4 Trainees & Apprentices

Freshers undergoing skill training or internship. Stipend-based compensation.

2.5 Probationary Employees

New employees are placed under a 3-6 month probation. Confirmation is based on performance, conduct, attendance and verification.

3. Hiring & Recruitment Policy

3.1 Equal Opportunity Employer

Rolan Water Solutions does not discriminate based on gender, caste, religion, disability, marital status, nationality or background.

3.2 Recruitment Process

• Application screening
• Interview (telephonic/in-person)
• Technical evaluation
• HR discussion
• Background verification
• Final offer

3.3 Employment Documentation

• Aadhaar Card
• PAN Card
• Bank Account details
• Educational certificates
• Experience certificates
• Address proof
• Passport photo

3.4 False Documentation

Submitting forged documents results in immediate termination and legal action.

4. Working Hours, Attendance & Time Discipline

4.1 Standard Working Hours

Office hours: 9:30 AM - 6:30 PM. Field engineers follow project routes. Weekly working hours: 48 hours.

4.2 Weekly Off

One weekly off (generally Sunday). Technicians may have rotational offs.

4.3 Attendance System

• Biometric/digital attendance mandatory.
• Delayed arrival must be informed.
• Field staff must report from job sites.

4.4 Late Coming Policy

3 late marks = ½ day leave deduction.

4.5 Overtime

Paid as per law and only with pre-approval.

5. Leave Policy

5.1 Types of Leave

• Casual Leave (CL): 7
• Sick Leave (SL): 7
• Earned Leave (EL): 15
• Maternity Leave: 26 weeks
• Paternity Leave: 5 days
• Comp-offs (approved overtime)

5.2 Leave Rules

• Leave must be applied via HR portal/email.
• Emergency medical leave allowed.
• Uninformed absence = LOP.
• CL/SL lapse yearly; EL carried up to 45 days.

6. Salary, Payroll & Benefits

6.1 Salary Structure

Includes Basic, HRA, Conveyance, allowances, PF, ESI, etc.

6.2 Salary Cycle

Salaries processed between 1st-5th monthly.

6.3 Deductions

• Income Tax
• Professional Tax
• PF/ESI
• Advances/Loan recovery

6.4 Bonuses

Performance-based rewards granted annually.

7. Performance Management System

• Technical accuracy
• Client feedback
• Job completion rate
• Teamwork
• Behaviour & conduct

Appraisal cycle is annual.

8. Behaviour & Workplace Ethics

8.1 Expected Conduct

• Professional communication
• Integrity & honesty
• Respect for colleagues
• Confidentiality

8.2 Strictly Prohibited

• Harassment
• Abusive behaviour
• Theft, bribery, fraud
• Drug/alcohol use during work

8.3 Disciplinary Actions

• Verbal warning
• Written warning
• Suspension
• Termination

9. POSH (Anti-Sexual Harassment Policy)

The company complies with the Sexual Harassment of Women at Workplace Act, 2013. An Internal Complaints Committee (ICC) handles complaints confidentially.

Sexual harassment includes:

• Unwelcome touching
• Sexual comments
• Inappropriate messages
• Demands for sexual favours

Strict action: termination + legal case.

10. Workplace Safety & Health

• PPE mandatory
• Electrical safety guidelines
• Chemical handling protocols
• Incident must be reported within 24 hours

11. IT, Internet & Asset Usage

• No unauthorized software installation
• Company devices for work only
• Inappropriate content strictly prohibited

All issued assets must be returned during offboarding. Loss due to negligence is chargeable.

12. Confidentiality & Data Protection

• Customer information
• Technical blueprints
• Pricing details
• Internal documents

Breach of confidentiality leads to strict action and legal proceedings.

13. Travel, Expense & Reimbursement

Travel must be approved by reporting manager.

• Only valid bills accepted
• Submit monthly
• Fraudulent bills = termination

14. Disciplinary Policy

Reasons include:

• Absenteeism
• Poor performance
• Misconduct
• Customer complaints
• Safety violations

Disciplinary Flow:

• Verbal warning
• Written warning
• Final warning
• Termination

15. Resignation, Notice Period & Offboarding

15.1 Resignation Policy

Written resignation required. Notice period: 30-60 days.

15.2 Handover Process

• Return tools/assets
• Documentation completion
• Assist in handover

15.3 Full & Final Settlement

Processed within 30-45 days post clearance, asset return and verification.

16. Company Rights & Amendments

Company may modify policies, working hours, benefits, salary structure and procedures at any time with proper notice.

17. Employee Acknowledgement

Employees must sign an acknowledgement confirming they have read, understood and agreed to comply with this HR Policy Handbook.