At Nesta Interiors ("we," "us," or "our"), we are committed to providing exceptional interior design services. We want you to be satisfied with our work. This Refund Policy outlines the terms and conditions under which refunds may be issued for our Services and procured goods.

This policy is part of our Terms and Conditions. By engaging our Services, you agree to this Refund Policy.

1. Design Services

Our fees for interior design services cover our time, expertise and the creation of intellectual property (such as drawings, 3D renderings and design concepts).

• Initial Retainer: The initial retainer fee paid to secure our services is non-refundable. This fee compensates us for the initial consultation, project discovery and the scheduling of your project.
• Hourly Fees & Flat Fees: Payments made for services already rendered (billed hourly or as part of a flat-fee milestone) are non-refundable. You are paying for the time and professional expertise that has already been expended on your project.

2. Procurement of Goods

Our service may include acting as your agent to procure Furniture, Fixtures and Equipment (FF&E).

• Custom & Special Orders: All custom-made or special-order items (e.g., custom upholstery, bespoke cabinetry, specific-finish items) are non-refundable and non-returnable once the order has been placed with the manufacturer.
• Stock Items: Non-custom "stock" items may be returnable, but this is entirely subject to the vendor's or manufacturer's return policy. You will be responsible for all restocking fees (typically 15-30%) and all shipping and handling costs for the return.
• Damaged Goods: We will inspect items upon delivery. If an item arrives damaged, we will assist you in managing a claim with the manufacturer or shipping company. We are not responsible for the defect or damage itself, but we will use our best efforts to find a resolution, such as a replacement or repair.

3. Termination of Services

As stated in our Terms and Conditions, either party may terminate the Service Agreement.

If you choose to terminate the agreement, you are required to pay for all design services performed and expenses incurred up to the date of termination. No refunds will be issued for work already completed or for non-refundable retainers.

4. Exceptions

We value our client relationships. If you believe a billing error has occurred or have a significant concern about our services, please contact us immediately. We will review the situation on a case-by-case basis.

Any decision to issue a refund outside of these policy terms is at the sole discretion of Nesta Interiors.

5. Contact Us

If you have any questions about this Refund Policy or wish to discuss an issue, please contact us at:

Nesta Interiors
contact@nestainterior.com
+91 9730127957 | +91 8625875115
Gagan Avencia, 101, Rajaram Patil Nagar, Vitthal Nagar, Kharadi, Pune, Maharashtra 411014